REFUND POLICY

Last Updated: January 2026

1. NO REFUNDS AND ALL SALES FINAL

TruelyCrack operates on a strictly no-refund policy for all purchases. Due to the nature of our digital products and the immediate access provided to our proprietary AI technology and services, all sales are final. We do not offer refunds, exchanges, or cancellations once a purchase is made.

This policy is in place for the following reasons:

  • Pay-Per-Use Model: Our offering is a consumption-based purchase (hours of usage), not a recurring subscription that can be cancelled. Once hours are purchased, they are permanently added to your account.
  • Immediate Access: Upon purchase, you receive immediate access to our servers, software, and intellectual property.
  • Free Trial Availability: We provide a comprehensive free trial that allows every potential customer to fully test compatibility and efficacy before committing to a purchase.
  • Product didn't work: If you still think that product is not working as expected or being detected by any application listed on our site then reach out to us for consideration.

2. BEFORE YOU PURCHASE

To ensure that TruelyCrack meets your specific needs, we strongly encourage and expect you to take the following steps prior to making a purchase:

  • Utilize the Free Trial: We offer a free trial specifically so you can evaluate the performance and suitability of our AI assistant.
  • Test Compatibility: Verify that our software functions correctly with your specific operating system (macOS or Windows) and hardware setup.
  • Verify Features: Ensure that the features provided meet your interview preparation requirements.

If you have any questions or encounter issues during your trial, please contact our support team before purchasing.

3. SUPPORT & ASSISTANCE

While we do not offer refunds, we are committed to ensuring your success with our platform. Our support team is available to assist you with:

  • Technical Issues: Troubleshooting installation, connection, or performance problems.
  • Usage Guidance: Helping you understand how to best leverage our AI features for your interviews.
  • Account Management: assisting with account-related inquiries.

If you experience technical difficulties that prevent you from using the services you purchased, please reach out to us at support@truelycrack.com, and we will work with you to resolve the issue.